Cancellation And Refund Policy

Cancellation and Refund Policy

At Chitra Fashion, we strive to provide you with the best shopping experience and utmost satisfaction with our products. If you wish to cancel an order or request a refund, we have outlined our Cancellation and Refund Policy below to guide you through the process:

Order Cancellation:

1. Cancellation Timeframe: You can request to cancel your order within 24 hours/Until Item Shipped from the time of purchase. After this period, we might have already processed and shipped your order, making it difficult to cancel.

2. Cancellation Process: To cancel your order, please contact our customer support team immediately via email at kumar@chitrafashion.in or call us at 7011674775. Kindly provide your order number and the reason for cancellation in your communication.

3. Refund for Canceled Orders: If your order is eligible for cancellation within the specified timeframe, we will initiate a refund for the full purchase amount. The refund will be issued using the original payment method used during the purchase process. Refunds takes 5-7 business days to be processed and reflected in your account.

Refund Policy:

1. Eligibility for Refund: We offer refunds for the following scenarios:

   • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us immediately with clear pictures of the damaged item(s) for verification.
   • Incorrect Item: In the rare event that you receive the wrong product, please inform us promptly with supporting evidence.

2. Refund Timeframe: Once we receive and inspect the returned item(s) and approve your refund request, we will process the refund within 1-2 business days. The refund will be issued using the original payment method.

3. Non-Refundable Items: The following items are not eligible for a refund:

   • Items returned without proper authorization or not following our return procedure.
   • Products that have been used, washed, altered, or damaged by the customer.
   • Items marked as "Final Sale" or "Non-Returnable."

4. Return Shipping: If a product is eligible for a refund due to defects, damages, or an incorrect item, we will provide you with a prepaid shipping label to return the item(s). For all other cases, customers are responsible for the return shipping costs.

5. Return Procedure: To initiate a return request, please contact our customer support team at kumar@chitrafashion.in or call us at [provide your store's phone number]. Please include your order number, detailed reason for the return, and supporting evidence, if applicable. Our team will guide you through the return process.

Note: We recommend thoroughly reviewing your order before making the final purchase. If you have any doubts or questions about a product, please reach out to our customer support team for assistance.

If you have any queries or require further clarification regarding our Cancellation and Refund Policy, feel free to contact us. We are dedicated to ensuring a positive shopping experience for you at Chitra Fashion.

Thank you for choosing Chitra Fashion. We value your patronage and look forward to serving you again in the future. Happy shopping!